Shipping

Free Domestic Shipping on orders over $100

We currently offer free shipping on all domestic orders over $100, Alaska, Hawaii, and U.S. territories are included. 

Shipping Timelines:

Shipping Method	Order Processing Time	Shipping Speed	Total Time- Processing & Shipping	Carriers
Standard*	1-5 business days	5-10 business days	6-15 business days	UPS SurePost
Priority*	1 business day	3-5 business days	4-6 business days	USPS Priority
2-Day*	1 business day	2 business days	3 business days	UPS
Overnight*	1 business day	1 business day	2 business days	UPS
International*	1-7 business days	2-3 weeks	3-4 weeks	DHL

 

*Please note shipping timelines could be longer than expected around Holidays, New Releases, and Sale Events. These timeframes are projections provided to us from Shipping Carriers and are to be used as guidelines only. Please understand that while HuggaBuddies makes all efforts to ensure your package arrives in a timely manner, we are not responsible for these delays.

APO/FPO Orders: 

Orders shipping to U.S. Territories and APO/FPO/DPO sites generally take two to five weeks for delivery. Military APO/FPO/DPO Mail has unique transportation and handling requirements, which result in extended standard delivery time for online orders. Because Military APO/FPO/DPO Mail is transported outside of the U.S. to overseas locations, normal transit times are generally extended, causing longer delivery windows.

Updating Order Information

Unfortunately, we do not have the ability to change your order after it is placed. Please ensure that your shipping details are correct as we are not able to edit these once your order has been processed. Only one discount code can be used per order. Please note that we cannot offer any price adjustments and discount codes cannot be added retroactively.

Combining Orders

Unfortunately, because we are working to get your order to you as fast as possible, we are unable to combine orders.

International Shipping

At this time HuggaBuddies only ships within the USA. We are very hopeful that in the near future we will be able to ship to our customers and fans overseas.

Lost + Stalled Packages

If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.

If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.